We advise booking in advance for your appoitment, but we do understand that sometime's appointments may need to be re-arranged if something comes up and you are unable to attend, just give us a call and we shall be more than happy to re-schedule your appoitment for a more convenient time. We kindly ask for at least 72hrs notice to allow us to reallocate your appoitment to another waiting guest.
When booking in person or by telephone, you shall shortly receive a request for card details email, to secure your appointment your card details must be completed within 24hrs of booking. Failure to do so shall result the appointment being released.
In the event that you cancel your appointment less than 72hrs prior to your appointed time or do not arrive at the salon at the appointed time, then a 50% fee will be forfeited and used to recover costs incurred by us in maintaining availability of our employees and resources.
In the event that you cancel your appointment more than 72 hrs prior to your appointed time, then no fee will bev charged.
We reserve the right to charge the above terms at any time without notice.
All deposit fees shall be deducted from your final bill.
If you cannot attend your booking, we shall permit one transfer appointment within 7 days.
Deposits are non refundable and non transferable without providing a minimum of 72hrs cancellation notice.
We ask that all our new clients and returning customers have a quick and easy skin test at least 48 hours in advance of all treatments listed below.
We promise this wont take too much of your time, there is no need to schedule an appoitment, you may pop along to see us at your convenience, just inform reception you are here for your skin test and they shall arrange for this to be conducted. You shall be in and out within 5 mins, it's that simple.
Although you may never have had a reaction to colour or a treatment in the past, the ingredients vary in all products, therfore there's a small risk you could be allergic to an ingredient in our L'Oreal colour products, or specialised beauty therapy products.
We appreciate it can be frustrating to find the time to make an additional trip to The Salon, but it really is for your own safety.
Although it may be rare, we still like to ensure we have a seamless complaints procedure to bring our customers comfort in the fact that you may raise your concern in confidence, and reassured that we aim to resolve as quickly a s possible.
For whatever reason, if something was not quite right, then please do let us know as soon as possible. We have a Re-Do not Refund policy, which gives us the opportunity to meet with you again and restore your faith in us.
We request to be notified within 7days by telephone or preferably via email Director@thesalon-kent.co.uk
We shall ask just a few simple questions to establish the best possible resolution, and then our aim is to allocate another booking slot for you to re-visit as quickly as possible.