Cancellation Policy

We advise booking in advance for your appoitment, but we do understand that sometime's appointments may need to be re-arranged if something comes up and you are unable to attend, just give us a call and we shall be more than happy to re-schedule your appoitment for a more convenient time. We kindly ask for at least 72hrs notice to allow us to reallocate your appoitment to another waiting guest. 

When booking in person or by telephone, you shall shortly receive a request for card details email, to secure your appointment your card details must be completed within 24hrs of booking. Failure to do so shall result the appointment being released. 

In the event that you cancel your appointment less than 72hrs prior to your appointed time or do not arrive at the salon at the appointed time, then a 50% fee will be forfeited and used to recover costs incurred by us in maintaining availability of our employees and resources. 

In the event that you cancel your appointment more than 72 hrs prior to your appointed time, then no fee will bev charged.

We reserve the right to charge the above terms at any time without notice. 

Deposit Policy
We require a 100% deposit for all future bookings if we are not provided notice of cancellation to your appointment (No Show) 
 £100 deposit is taken for Hair Extensions & Brazilian Blowdry bookings

All deposit fees shall be deducted from your final bill.

If you cannot attend your booking, we shall permit one transfer appointment within 7 days. 

Deposits are non refundable and non transferable without providing a minimum of 72hrs cancellation notice. 

Do I need a Skin Test?

We ask that all our new clients and returning customers have a quick and easy skin test at least 48 hours in advance of all treatments listed below. 

Hair Colour
Eyelash Extensions
LVL Lash 
Bio Surface Peel
Lash/Brow Tinting

We promise this wont take too much of your time, there is no need to schedule an appoitment, you may pop along to see us at your convenience, just inform reception you are here for your skin test and they shall arrange for this to be conducted. You shall be in and out within 5 mins, it's that simple.

Although you may never have had a reaction to colour or a treatment in the past, the ingredients vary in all products, therfore there's a small risk you could be allergic to an ingredient in our L'Oreal colour products, or specialised beauty therapy products.

We appreciate it can be frustrating to find the time to make an additional trip to The Salon, but it really is for your own safety.

Terms & Conditions
There are just a few things to note prior to your appointment to ensure your visit is as enjoyable as possible. When booking an appointment within the terms of a special offer, there are some exemptions for you to be aware of, please see a list of these exemptions below.
Toners (used after a pre-lightener service)
Olaplex (an additive mixed within your colour to improve & repair the hair)
Colour Surcharge (a small fee which is applied for extra colour usage) 
Acylic Nails
Lash Extensions
What happens if I arrive late to my appointment?
Arriving late to your appointment will limit the amount of time for your service, effecting the overall enjoyment of your experience. If you arrive late your stylist or therapist shall complete as much of the service as possible within the remaining time frame but you shall be charged for the full services.
Was something not quite right?

Although it may be rare, we still like to ensure we have a seamless complaints procedure to bring our customers comfort in the fact that you may raise your concern in confidence, and reassured that we aim to resolve as quickly a s possible.

For whatever reason, if something was not quite right, then please do let us know as soon as possible. We have a Re-Do not Refund policy, which gives us the opportunity to meet with you again and restore your faith in us.  

We request to be notified within 7days by telephone or preferably via email Director@thesalon-kent.co.uk

We shall ask just a few simple questions to establish the best possible resolution, and then our aim is to allocate another booking slot for you to re-visit as quickly as possible. 

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